NWTHRA vehicles experience the same traffic and weather conditions as the rest of the commuting public. Occasionally, our vans may be late for a pick-up. If the vehicle has not arrived by the end of your 30-minute pick-up window, please call NWTHRA Public Transportation Program at 1-877-557-4337. Please wait until the 30-minute window expires before calling.
We will advise you of the status of the vehicle and what time to expect its arrival. If the van fails to arrive within 60 minutes from the beginning of your 30-minute pick-up window, NWTHRA will not charge a fare for the ride.