NWTHRA will make every attempt to secure standard wheelchairs and scooters. If it is too difficult or impossible to secure the wheelchair or mobility device, the van driver may suggest that the rider transfer to a van seat. It is the rider’s choice to transfer or remain in their mobility device. The FTA has advised that the ADA does not allow transportation to be denied if the mobility device cannot be secured. However, NWTHRA does not recommend transporting a customer in a mobility device that cannot properly be secured for safety reasons.