Packages are limited to two grocery bags or similar sized packages. Van drivers may help a rider carry two packages on and off the vehicle, and to the door. However, a van driver is not allowed to enter the customer’s residence. Any packages handled by the driver shall weigh no more than 20 pounds each. When on the van, it is the responsibility of the passenger to maintain control of packages. If the passenger is unable to control the packages by themselves, then a Personal Care Attendant (PCA) needs to be provided to perform that function.