Pick up/Drop-off Procedures

Our service is characterized as curb-to-curb.

Passenger Assistance by Van Drivers DOES NOT include:

  • Locking/unlocking doors or activating/deactivating alarms to any facility or residence.
  • Loading and unloading personal items (except as explained on the Packages page of this website).
  • Handling service animals.
  • Handling the controls of electric wheelchairs or scooters.
  • Providing medical treatment.
  • Scheduling trips, changing schedules, confirming future trips, making change for fares or keeping track of fare overpayments.