Waiting Time

There is a 30-minute arrival window at each pick-up location.  Passengers must be ready to board the van ANYTIME within the 30-minute pick-up window.  Out of courtesy for other riders who are scheduled on the same vehicle, the van will wait no longer than 5 minutes at each pick-up location.  If a rider does not show up to board the vehicle during the 5-minute wait time, the rider will be
marked as a No-Show and the van will leave the location.

The van driver and/or dispatcher will not call the customer to advise that the vehicle has arrived.  It is the responsibility of the customer to be at the location, prepared to board, when the vehicle arrives.  If you are unsure of your pick-up window, please call the Dispatch office at 1-877-557-4337 the afternoon before your scheduled trip.