When To Be Ready

A NWTHRA vehicle may arrive any time within the 30-minute arrival or pick-up window. You must be ready to board the vehicle immediately upon arrival. After waiting 5 minutes, the vehicle will leave. If you did not board the vehicle you will be marked as a No-Show.

When the van arrives, you are required to have exact change or must be identified as a contract service rider, which pays for your trip. The van driver cannot take you to your destination without the required fare or payment for your service. Due to tracking issues, customers are not permitted to pay for more than one trip at a time, i.e., pay for all the day’s rides at once. Exceptions to this rule may be established for certain facilities, at NWTHRA’s discretion.